JP/EN

Shopping Guide

Introduction
We, tamaki niime does product planning, growing cotton, dyeing, weaving, knitting, sewing, and retailing. Our works are one of a kind. Therefore, our works sometimes look damaged or irregular, but that is our creation. In spite of this, feel free to let us know if you find something wrong with our works.
How to order
You can enjoy shopping any time 24 hours at tamaki niime's online. Please add work(s) to your shopping cart, go to purchase page, and your order will be confirmed. Once your order is confirmed, you will receive confirmation email.
‘Today’s outfit’ only can be purchased as a whole. Cannot be sold seperrately.
*NOTICE Adding to cart doesn’t mean you keep the work.
Payment
1.Creditcard
VISA, MASTER, JCB, AMEX, DINERS, DISCOVER credit card is acceptable. Only lump sum payment can be accepted.

2.Cash on delivery
Cash on delivery method can be used if delivery address is in Japan. Extra charge for Cash on delivery should be paid by you when you receive our work(s). Payment method for Cash on delivery is cash only.
*You can use ‘Cash on delivery’ method only if sum of purchase amount and delivery fee is cheaper than JPY300,000.
*‘Cash on delivery’is available only if shipping address is in Japan.

- Extra charge for Cash on delivery
Below is sum of purchase amount and delivery fee, and Extra charge for Cash on delivery.
Cheaper than JPY10,000 → Extra charge for Cash on delivery is JPY330
From JPY10,000 to JPY29,999 → Extra charge for Cash on delivery is JPY440
From JPY30,000 to JPY99,999 → Extra charge for Cash on delivery is JPY660
From JPY100,000 to JPY300,000 → Extra charge for Cash on delivery is JPY1,100
Delivery
- Delivery in Japan
It takes 3~4 days from confirmation of order to ship.
Over the new year's holiday, it takes 5~6 days from confirmation of order to ship.

- International shipping
It takes 3~4 days from confirmation of order to ship.
Over the new year's holiday, it takes 5~6 days from confirmation of order to ship. It might takes 2~3 weeks to be delivered at delivery address.
All international shipping is done by EMS or DHL.We do not accept the designation of the delivery company.
*Unfortunately, we currently do not offer Delivery Duty Paid services to regions not listed previously.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country where you are.Payment of these is necessary to release your order.

- Receive at our shop
You can receive your ordered works at our shop in Nishiwaki.
The payment should be done by credit card.
We can’t accept the payment at the shop.
You can have your  ordered work three days later after you placed your order.
Please understand that your order will be canceled if we don't have any notification from you even if it's past two weeks.

Delivery fees are below.
*Free shipping for purchasing amount of JPY50,000 and over without tax.
Shipping area Delivery fee
Hokkaido JPY 1,320
with tax
Aomori, Iwate, Akita JPY 880
with tax
Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Niigata, Yamanashi, Nagano, Tokushima, Kagawa, Ehime, Kouchi, Fukuoka, Saga, Nagasaki, Kumamoto, Ooita, Miyazaki, Kagoshima, JPY 660
with tax
Toyama, Ishikawa, Fukui, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi JPY 550
with tax
Okinawa JPY 1,100
with tax
Outside Japan
*We cannot ship for some area
JPY 2,000
tax-free
- Scheduled delivery
Scheduled delivery can be arranged if you specify date and time at the timing of order. Delivery might be delayed because of weather, traffic etc..
Returns & Exchanges
If you want to return work(s), please contact us within 7 days by phone or contact form on our website.

- Returns due to wrong, defective or damaged items.
In case of return: do to damage during transporation, we bear shipping cost.

- Return due to your personal preference.
In case of return due to your personal preference like size or difference with the image, shipping cost must be borne by you.
*We kindly ask for your understanding that the color of the work from the picture might be different from the real depending on your display settings and lightning.

- Exchanging work
We do not accept returns and exchanges due to your personal preference. If you want to exchange size or different items, please return your items once and order again.

*Returns and refunds cannot be accepted in the cases below.
Return after having been over two weeks from arrival of the work.
Work which is wore or washed.
Damaged or stained by you.
Refunds
Refund method is up to payment method you've chosen when purchasing. Delivery fee, duty, any kind of tax, or other fees cannot be refunded.

- In case of credit card
Purchasing original amount will be charged but we refund to your bank account which is linked with your credit card.
Refund will be next month of the day we received work from you.

- In case of cash on delivery
Only purchasing amount can be refunded. Fee for cash on delivery cannot be refunded. We will send email to let you know how to refund once we received work from you.
Gift wrapping
We accept simple gift wrapping. Please comment on the page of order or add a check to wrapping if you wish.
Receipt
Please comment on the page of order if you need.
tamaki niimembers
‘tamaki niimembers’ is member service of tamaki niime. Points can be earned and used at our only shop at Nishiwaki, Japan and ‘tamaki niime Online Shop’.
If you register, you will be able to receive DM by mail and check your purchasing history at website.
*Points CANNOT be earned and used at Amazon shopping.


- Reissue of password
Password can be reissued at here. If you don’t remember your email used at login, please contact us from contact form.

Points
- Earning points
You can earn 1 point for each JPY100 without tax.

- How to use points
At tamaki niime Online Shop, you can use point for each 100 points. 100 points equal JPY100. At our only shop in Nishiwaki, Japan, you can exchange with gift card etc. when you have 3,000 points, or 5,000 points. Please refer here.
Resignation
You can resign at ‘My page’ of our website. All information including points will be erased and cannot be restored.