JP/EN

Shopping Guide

Introduction
We, tamaki niime does product planning, growing cotton, dyeing, weaving, knitting, sewing, and retailing. Our works are one of a kind. Therefore, our works sometimes look damaged or irregular, but that is our creation. In spite of this, feel free to let us know if you find something wrong with our works.
How to order
You can enjoy shopping any time 24 hours a day at tamaki niime Online Shop. Please go to the detailed page of the work from the category, and click the cart button of the work you like. After that, please proceed with the purchase procedure from the cart page, and your order will be confirmed when the procedure is completed. Once your order is completed, you will receive an order confirmation e-mail to your registered e-mail address.
*NOTICE Adding to cart doesn’t mean you keep the work.

‘Today’s outfit’ only can be purchased as a whole. Cannot be sold seperrately.
Payment
1.Creditcard
VISA, MASTER, JCB, AMEX, DINERS, DISCOVER credit card is acceptable. Only lump sum payment can be accepted.

2.Cash on delivery
Cash on delivery method can be used if delivery address is in Japan. Extra charge for Cash on delivery should be paid by you when you receive our work(s). Payment method for Cash on delivery is cash only.
*You can use ‘Cash on delivery’ method only if sum of purchase amount and delivery fee is cheaper than JPY300,000.
*‘Cash on delivery’is available only if shipping address is in Japan.

- Extra charge for Cash on delivery
Below is sum of purchase amount and delivery fee, and Extra charge for Cash on delivery.
Cheaper than JPY10,000 → Extra charge for Cash on delivery is JPY330
From JPY10,000 to JPY29,999 → Extra charge for Cash on delivery is JPY440
From JPY30,000 to JPY99,999 → Extra charge for Cash on delivery is JPY660
From JPY100,000 to JPY300,000 → Extra charge for Cash on delivery is JPY1,100
Delivery
Delivery note is not included in the package due to the paperless delivery.Please check your order e-mail for the details.

- Delivery in Japan
As a general rule, we ship within 3-4 business days after your order is confirmed. During the New Year holidays and peak season, it may take 7 to 10 days.
If you have not received your work within 10 days, please contact us. Delivery will be made by Yamato Transport. Please note that we do not accept delivery company specification.

- International shipping
It takes 3~4 days from confirmation of order to ship.
Over the new year's holiday, it takes 5~6 days from confirmation of order to ship. It might takes 2~3 weeks to be delivered at delivery address.
All international shipping is done by EMS or DHL.We do not accept the designation of the delivery company.
*Unfortunately, we currently do not offer Delivery Duty Paid services to regions not listed previously.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country where you are.Payment of these is necessary to release your order.
Please note that we do not accept international shipping for works on tamazon.

- Pick-up at our shop
You can pick up your order at Shop & Lab Nishiwaki or machida shop.
Payment must be made in advance by credit card and cannot be made at shop.
You can pick up your order on business days from after 3 days from the date of order at Shop & Lab Nishiwaki.
At machida shop, you can pick up your order on business days from after two weeks after the order date.

Delivery fees are below.
*Free shipping for purchasing amount of JPY50,000 and over without tax.
Shipping area Delivery fee
Hokkaido JPY 1,320
with tax
Aomori, Iwate, Akita JPY 880
with tax
Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Niigata, Yamanashi, Nagano, Tokushima, Kagawa, Ehime, Kouchi, Fukuoka, Saga, Nagasaki, Kumamoto, Ooita, Miyazaki, Kagoshima, JPY 660
with tax
Toyama, Ishikawa, Fukui, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi JPY 550
with tax
Okinawa JPY 1,100
with tax
Outside Japan
*We cannot ship for some area
JPY 2,000
tax-free
- Scheduled delivery
Scheduled delivery can be arranged if you specify date and time at the timing of order. Delivery might be delayed because of weather, traffic etc..
Returns & Exchanges
If you want to return work(s), please contact us within 7 days and if it's from overseas within 10 days by phone or contact form on our website. Please note that we do not accept returns of works on tamazon.

- Returns due to wrong, defective or damaged items.
In case of return: do to damage during transporation, we bear shipping cost.

- Return due to your personal preference.
In case of return due to your personal preference like size or difference with the image, shipping cost must be borne by you.
*We kindly ask for your understanding that the color of the work from the picture might be different from the real depending on your display settings and lightning.

- Exchanging work
We do not accept returns and exchanges due to your personal preference. If you want to exchange size or different items, please return your items once and order again.

*Returns and refunds cannot be accepted in the cases below.
Those that arrived at us 14 days after the arrival of the work (if it's overseas, 21 days)
Work which is wore or washed.
Damaged or stained by you.
Works on tamazon
Cancelation
We accept cancellations only if you contact us before the shipment preparation starts.If you wish to cancel your order, please contact us through the inquiry form.
Refunds
Refund method is up to payment method you've chosen when purchasing. Delivery fee, duty, any kind of tax, or other fees cannot be refunded.

- In case of credit card
Purchasing original amount will be charged but we refund to your bank account which is linked with your credit card.
Refund will be next month of the day we received work from you.

- In case of cash on delivery
Only purchasing amount can be refunded. Fee for cash on delivery cannot be refunded. We will send email to let you know how to refund once we received work from you.
Gift Wrapping
We can wrap your order in our original furoshiki wrapping cloth. If you wish to have it wrapped, please check the "Wrapping" box when you place your order.
Receipt
If you wish to receive a receipt, please check the "receipt requested" box when placing your order. If you use COD as your payment method, the cash on delivery receipt provided by the delivery company and it will be the official receipt.

If you wish to have a receipt issued by our company, such as by changing the name of the addressee, please contact us. To prevent double issuance, the receipt will be issued in exchange for the cash on delivery receipt. If you wish to have a receipt issued by our company, please write it in the remarks column when you place your order or contact us.
tamaki niimembers
This is a membership service of tamaki niime. It can be used only at tamaki niime Online Shop, Shop & Lab nishiwaki, shima and machida shop. You will receive monthly Direct Mail, event information and others. You can also check your purchase history on My Page.


- Reissue of password
Please click here to reissue your password. If you are unable to log in due to your e-mail address is unknown, please contact us using the Contact Us form.

Points
- Points are granted
One point will be awarded for every 100 yen (tax not included) of the purchase price upon confirmation of payment or shipment of the work. (Shipping and handling charges and wrapping fees are excluded.)

- How to use points
At Online Shop
Points can be used for every 100 points. 100 points entitles you to a 100 yen discount. (Shipping and handling charges and wrapping fee are excluded.)

At Shop & Lab nishiwaki and shima shop
At Shop & Lab nishiwaki and shima shop, you can exchange every 1000, 3000 and 5000 points for a gift card or an experience to create a work. For more details, please click here.

- Withdrawal from membership
Please click the "Withdrawal from membership" on "My Page" to cancel your membership. Please note that all your registered information will be deleted, and your membership information, points owned, purchase history and other information cannot be restored.